About US  &  Ordering Information

About Us
2ndstreet-cigars.com is located just a few blocks from the beach in the small community of Belmont Shore, this is a little enclave of Long Beach, CA. We pride ourselves in the way we treat our customers and we hope you find our online service to be equal. If you are ever in Long Beach, CA please stop in and say hi.

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Return & Exchange Policy
At 2ndstreet-cigars.com, we want you to be 100% satisfied with your purchase. You can shop with confidence, knowing that we stand behind our products. All returns and exchanges must be received within 30 days of the date of purchase, and the product must be returned in its original packaging, in “as new” and re-saleable condition. We regret that we cannot accept returns or exchanges on used products, special orders or customized merchandise. All packages that are refused will shipped back to you freight collect.


Returns
We will accept a return for any item (minus delivery charges), however, we may charge a 10% restocking fee. All merchandise must be returned in sellable condition and in the original packaging. If you are returning an item because of an error that we made, we will refund the price that you paid for the item, and we will pay for return shipping. Please ship your returns via UPS ground or USPS only! We cannot pay for shipping charges if your return was shipped by any method other than USPS (Regular) or UPS Ground. Be sure to keep your shipping receipt until credit is issued, as 2ndstreet-cigars.com reserves the right to require proof of delivery of the return shipment prior to issuing any credit. We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit card statement.

All returns must be addressed to:
2nd Street Cigars
c/o Returns Department
202 Nieto Avenue
Long Beach, CA 90803

Exchanges
We understand that sometimes products need to be exchanged for a variety of reasons,  2ndstreet-cigars.com will gladly exchange any new product for a different color or style as it applies to the item. You will not be charged a restocking fee, however, you will be charged the cost of shipping for the replacement product being sent back to you.

Back Orders
In the event any item that is not available for immediate shipping and is back ordered from our supplier, we will email you with the option to wait on the back ordered item or you can choose an alternate item. Weather you choose to wait or cancel the order, we will just need your reply via email within 7 business days.

 Shipping Information
Your order is important to us and we strive to package your items carefully using the shipping address that you have provided. Most orders received by 2pm PST (Mon. - Fri.) will usually ship the same day, however, due to availability or peek shopping periods, some items may take up to 48 hours. 2nd Day Air will be delivered on the second business day after the order is placed (this excludes Saturdays, Sundays and holidays). For areas such as Alaska and Hawaii 2nd Day Air may be delivered the 3rd or 4th business day. Next Day Air  will be delivered on the next business day after the order is placed (excludes Saturdays, Sundays and holidays). Saturday deliveries are not available in all areas and UPS rates will be automatically calculated for Saturday deliveries. Surface shipping and Postal Service do not have guaranteed delivery dates.

Our shipping rates are based upon the weight of your order. As you checkout, the weight of the items in your cart will be calculated against the shipping method that you have selected. Some bulky items, although light, are charged based on “dimensional weight” or the space the package occupies in the delivery vehicle.

All orders require approximately 24 hours to process and ship from the time of your order. Oversized items may be charged an additional fee. Packages shipped via UPS ground usually arrive within 1-7 business days of the date shipped. Business days exclude weekends and holidays. Delivery times may vary depending on the destination. During holiday seasons we cannot guarantee your package will be delivered to meet your gift giving expectations, so please allow ample time for all UPS shipping methods to arrive ahead of time.

We pride ourselves in the ability to ship our products all over the world. However, some locations require special shipping arrangements. Hawaii and Alaska orders may only ship via UPS second day or next day air. APO & FPO orders ship via the USPS. Please be aware, we only ship APO/FPO orders on Fridays therefore the shipping times will be delayed. We cannot ship orders to P.O. Boxes.
 

In the event your package arrives damaged, please save all packaging material and notify the delivery carrier for inspection.

Unfortunately, due to manufacturer restrictions some products cannot be shipped outside the United States.

You can reach us at our store to discuss your situation during normal business hours.
Mon - Thurs. - 10 AM to 10 PM PST, Fri. & Sat  - 10AM to 11 PM PST, Sun  - 11am to 9pm



2nd Street Cigars
202 Nieto Avenue
Long Beach, CA 90803
Store: 562-439-8284
fax: 425-799-8444
sales@2ndstreet-cigars.com